[b:1k3yuskw]Concord BuyPass Error on Close Batch[/b:1k3yuskw]

Concord BuyPass Network only

This can happen on a new install of Concord NETePay, or on a site that has been open for a while.

On settlement of the batch Win-EZ Credit Card will return an error with no message (Version 1.8 and older), or a “Totals Error” (Version 1.9 or newer). This error is related to an improper setup of the account on the BuyPass side of Concord.

This issue can be resolved by calling the BuyPass help desk @ 800 827 4396 (use options 2, and then 1 at the voice prompt), and  explaining to them that you have a “Totals Error” and that they need to change the totals password to “111111” . This password is not definable in NETePay, or Win-EZ and has to be changed on their end.

[b:1k3yuskw]All Connections Failed, and “Socket” errors[/b:1k3yuskw]

These errors are a result of a loss of connection with the processor or the NETePay Client application.

Check that NETePay is running, and that you have an internet connection.

[b:1k3yuskw]RB00001E0002P080 & RB00001E0002P100 Errors[/b:1k3yuskw]

These errors occur when the Merchant Location Code, or Time Zone Differential is not set up correctly in NETePay. Verify the settings with the Merchant Provider.

[b:1k3yuskw]Other errors beginning with “RB”[/b:1k3yuskw]

These errors generally occur when closing a batch, and mean that there is a transaction that cannot be processed. This can be caused by a tip in excess of $1000.00, a media that is not accepted, or an error in an approved card.

Check the batch for something that looks out of place, or is not normally there. You only have to worry about “Approved” transactions, as errors and declines should not be an issue.

[b:1k3yuskw]”QD” Errors[/b:1k3yuskw]

Quit Duplicating: these errors are generally mean that the batch # needs to be incremented