- This topic has 1 reply, 2 voices, and was last updated 17 years, 5 months ago by
.
-
Posts
-
Im having an issue with the latest Win-EZ credit card at 2 sites. I’ve upgraded to manager 2.32 and am using the latest Win-EZ credit card. Here is what happens. The Win-EZ credit card icon will disappear from the sys tray and you can’t access it. At all. If you double click Win-EZ credit card on the desktop, it says that the app is already running. So, you have to CTRL, ALT, DELETE and shut the app down and restart it. I’ve spoken to Rob a bit about this and he said that it has something to do with the API. However, I have a couple of clients that are getting a little nervous about this because it is happening quite often. Gators is doubling the size of the system and I am using them as a reference for Mainstage comedy in downtown Seattle which hopefully we will be putting Win-EZ in very soon. I just don’t want to see any negatives on the referral. If we can fix it or if there any suggestions, please pass them along.
Bryan.
Just to clarify, the root cause of the issue is that we use the “Notify Icon” function in the User32.dll that is part of the Windows API to get the icon into the system tray. If Windows Explorer Crashes, then all of the icons that were placed in the tray by User32 will disappear from the system tray, and are not automatically replaced when Explorer restarts. This issue affects all versions of Win-EZ Printing, and Win-EZ Credit Card (along with any other apps that use the same function).
I spent this morning working on the libraries that we use to handle previous instance and the system tray icons, and have reworked the logic in several routines so that double clicking the icon on the desktop will bring the current version of the application out of the system tray and onto the screen. I also reworked the applications so that the icon is recreated each time the program is sent to the tray.
I will release V1.12 of Win-EZ Credit Card, and V1.05 of Printing this week to address this issue.
My main concern with this happening often is that there is a larger issue with the windows installation that is causing Explorer to crash. I would look at the Windows logs to see if there is any indication of what is causing Explorer to crash.
- You must be logged in to reply to this topic.