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April 14, 2006 at 5:39 pm #1530
Rob
MemberSeiko Thermal Printers DPU3372
Last edited: December 15, 2003 08:17 AM
The DPU3372 is a 40 column thermal printer with the ability to print a graphic image, such as a customer logo. It is ideal where quality guestcheck printing is needed. See the [color=red:29pyt1ej][u:29pyt1ej][b:29pyt1ej]DLGraph document[/b:29pyt1ej][/u:29pyt1ej][/color:29pyt1ej][/url:29pyt1ej] for information on creating and downloading graphics. It is normally configured to run in Star emulation mode.
Dip Switches
Although referred to as dip switches, the DPU3372 configuration actually resides in nonvolatile memory and is configured using the Select and Feed buttons on the printer. At installation time, bank 1 must be changed from the factory default to switch from Epson emulation to Star Emulation as follows:
1. Press Power for one second to turn off the printer.
2. While pressing Feed, press Power. This turns on the printer and starts a self test.
3. When printing starts, release Feed and press Select until the Setting Mode menu appears.
4. Press Feed for 0:Set Dipswitch.
5. Press Select to confirm choice.
6. Press Select, then Feed for bank 1.
7. Press Feed, Select, Select, Select, Select, Select, Select, Feed to set to Star.
8. Press Select, Select, Feed for 2:Save & Exit.
9. Press Select to confirm choice.The DPU3372 will now be properly configured. For more information on dip switches, see the Technical Section later in this document.
Lights
* Power – Normally On, indicating printer is turned on. Will flash if printer detected an internal failure.
* On Line – Normally On, indicating ready to receive and print data. Will be off if there is an error condition or the Select button has been pressed.
* Error – Normally Off. If On, then the paper release lever is in the forward position and needs to be rotated backward to grab the paper. If Flashing, the top cover is open. If all lights are flashing an internal error has occurred.
* No Paper – Normally Off. If On, then the paper is out or incorrectly loaded.Paper
To load the paper, first lift and rotate the autocutter to the open position, then place the new roll on the paper holder so that it curls upward. Feed the paper into the paper insertion slot, and it should automatically feed through the rest of the paper path. Insert the end of the paper through the autocutter, then rotate the autocutter back into the normal operating position. Close the lid, put the printer back on-line, if necessary, and you are all set.
In case of a paper jam, there is a paper release lever on the right side of the platen that can be rotated forward to release the paper. Be sure to return the lever to its original position or an error will occur.
Cash Drawers
The DPU3372 can drive up to two cash drawers through an RJ11 port labeled PERI located underneath the printer. The DPU3372 requires cash drawers equipped with 24V solenoids. Do not use 12V drawers typically supplied for Star printers.
Cables
For serial printers, a female DB25 connector is provided. Cabling is the same as for [color=red:29pyt1ej][u:29pyt1ej][b:29pyt1ej]Star printers.[/b:29pyt1ej][/u:29pyt1ej][/color:29pyt1ej][/url:29pyt1ej]
Print CodesPrinter codes are the same as for Star printers. This is the default when creating a new template in EditPro.
TroubleshootingWhen the printer power is switched ON the printer’s self-diagnosis test begins. After the test is complete, the POWER and ONLINE indicators are lit. If paper has not been properly loaded, the POWER and NOPAPER indicators are lit.
If the printer does not operate or has malfunctioned, check the following items:
* Print Test
To perform a print test, turn the printer power OFF. Next, hold the FEED button while turning the printer power ON. This will generate some printed output.
* No PowerAre the AC adapter and the power cable the ones supplied with the printer?
Are the AC adapter and the power cable correctly connected?
Is power being supplied to the outlet?
* ERROR light is ON
SYMPTOM RECOVERY
ERROR lamp is blinking Rotate the release lever backward
ERROR lamp is ON Close the top cover
All lamps are blinking The printer has malfunctioned, it
needs to be replaced.
* Abnormal printing
SYMPTOM RECOVERY
Nothing is printed Is the interface cable correctly connected?
Is the specified paper being used?
Make sure the print surface is the thermal print surface.
Print missing in the
paper feed direction Clean the thermal head by performing the procedures
given in the User’s Manual.
* Paper jams
1. Open the top cover
2. Rotate the autocutter unit upward until the latches click. (if autocutter installed)
3. Rotate the release lever forward.
4. Remove jammed paper.
5. Rotate the release lever backward
6. Cut the end of the paper straight
7. Insert the end of the paper into the paper insertion slot. Then the NO PAPER indicator goes off and the paper is automatically fed through the paper exit slot. Make sure that the end of the paper is out from the paper exit slot by about 15mm. If less, then press the FEED switch.
8. Hold the end of the paper and cut it by pressing it against the silver part of the printer mechanism.
9. Close the autocutter unit.
10. Close the top cover.Technical Information
Procedure for Setting Functions by DIP Switches for DPU-3372
Enter to the function setting mode in the following procedures:
Press the POWER switch(located in left edge) while pressing the FEED switch(located in right edge).
When starting test print, release the POWER and FEED switches and then press the SELECT switch(located in center).
The printer prints “* SETTING MODE *” and enters to the function setting mode.
When the printer enters to the function setting mode, release the SELECT switch.
When the printer enters to the function mode, the main menu is printed first.
The main menu is shown in the follows:
MAIN MENU
0 : SET DIPSW — Performs the DIP switch settings.
1 : QUIT WITHOUT SAVING — Quits without saving the DIP switch settings.
2 : SAVE & EXIT — Exits with saving the DIP switch settings.
3 : LOAD DEFAULT — Loads the default settings of DIP switch.
4 : VIEW CONDITIONS — Prints out the printer conditions.
5 : PROGRAM DOWN-LOAD — DO NOT USE.Select the desired items through the main menu and press the SELECT switch the number of times corresponding to the items No. and then press the FEED switch once. (i.e., When selecting the “VIEW CONDITIONS”, press the SELECT switch four times and then press the FEED switch once. For “SET DIPSW”, press only FEED switch once from the main menu.)
The printer confirms the selected menu No. Press the SELECT (=YES) switch when the printed contents are matched with the selected items or press the FEED (=NO) switch when the printed contents differs from the selected items. When pressing the FEED switch, the printer returns to the main menu again.
Press the FEED switch once after pressing the SELECT switch the times corresponding to the number of DIP switch. (i.e., When changing the DIP switch 3 settings, press the FEED switch once after pressing the SELECT switch 3 times.)
Each DIP switch configures with 8 bits. When setting “1” to the DIP switch from MSB (8th bit) to LSB (1st bit), press the SELECT switch 8 times. When setting “0” to the DIP switch from MSB to LSB, press the FEED switch 8 times. Any combination of “1” and “0” can be set, by using SELECT (=1), and FEED (=0).
The printer returns to the main menu after printing the input values.
The settings are not saved in the memory yet at this time.
When saving the setting, perform the “2 : SAVE & EXIT” through the main menu.
When abrogating the settings, perform the “1 : QUIT WITHOUT SAVING” through the main menu.
The DIP switch settings are valid after resetting the power.
Note: When the “SAVE & EXIT” is not performed, the DIP switch settings are invalid (remain at the previous setting.)
Printer Settings
This section explains the printer settings and how to configure the printer for connection to a host device.
Mode A – Epson
Mode B – Star
* marked settings show the defaults.
Configuration Items (Software DIP switch)
DIP SW1: Common Settings
bit order: 8 7 6 5 4 3 2 1
BIT Description On (1) (Select) Off (0) (Feed)
1 Emulation Mode Mode A * (Epson) Mode B (Star)
2 Input Buffer Size 4KB *(always set to “1”) 256B
3 User definition back-up Valid (remember graphics) Invalid * (don’t remember graphics)
4 CR Code Invalid * Valid
5 CR Valid Condition in Always Valid * Depends on parallel interface (AUTO FEED XT)
6 Always set to “1” Always set to “1” N/A
7 Buzzer Valid * Invalid
8 Reserve Invalid Always set to “0”*Standard values for Dip switch 1:
Mode Bits from MSB([color=black:29pyt1ej]8[/color:29pyt1ej]) to LSB(1)
Star emulation with graphic backupL H H H H H H L
Star emulation with no graphic backupL H H H H L H L
Epson emulation with graphic backupL H H H H H H H
Epson emulation with no graphic backupL H H H H L H H
DIP SW2: Serial I/O Settings
bit order 8 7 6 5 4 3 2 1
BIT Description On (1) Off (0)
1 Baud Rate
(See Table 2-1)
2 Baud Rate
(See Table 2-1)
3 Reserve N/A N/A
4 Character Length 8 bit * 7 bit
5 Stop Bit Length 2 bit 1 bit *
6 Parity Setting Even Odd *
7 Parity Validation Yes No *
8 BUSY Control DTR * Xon/XoffTable 2-1 Settings of Baud Rate
Bit2 Bit1 Baud Rate(bps)
0 0 1200
0 1 4800
1 0 9600*
1 1 19200DIP SW3: Print Density/International Characters
bit order 8 7 6 5 4 3 2 1
BIT Description On (1) Off (0)
1 Print Density Table 2-2 Table 2-2
2 Print Density Table 2-2 Table 2-2
3 Print Density Table 2-2 Table 2-2
4 International Character Table 2-3 Table 2-3
5 International Character Table 2-3 Table 2-3
6 International Character Table 2-3 Table 2-3
7 International Character Table 2-3 Table 2-3
8 International Character Table 2-3 Table 2-3Table 2-2 Print Density Setting
bit4 bit3 bit2 bit1 Print Density (%)
0 0 0 0 80
0 0 0 1 84
0 0 1 0 88
0 0 1 1 92
0 1 0 0 96
0 1 0 1 100*
0 1 1 0 104
0 1 1 1 108
1 0 0 0 112
1 0 0 1 116
1 0 1 0 120
1 0 1 1 124
1 1 0 0 128
1 1 0 1 132
1 1 1 0 136
1 1 1 1 140Table 2-3 International Character Setting
bit8 bit7 bit6 bit5 Character Set
0 0 0 0 America*
1 1 0 1 America
1 1 1 0 America
1 1 1 1 AmericaSerial Interfaces:
Specification (RS-232C compatible)
Data transmission: Serial
Synchronization: Asynchronous
Handshaking: DTR or Xon/Xoff control
Signal level:* MARK= -3 to -15: Logic “1”
* SPACE=+3 to +15: Logic “0”Baud rates: 1200 , 4800, 9600, 19200
Bit length: 8 bit, 7 bit
Parity: Invalid, even, odd
Stop bits: 1 bit, 2 bit
Connector: D-SUB 25 pin connectorInterface connector terminal assignments and signal functions
Pin Number
Signal Name Signal I/O Function
1 FG – Frame ground
2 TxD Output Transmit data
3 RxD Input Receive data
6 DSR Input Data set ready
7 GND – Signal ground
14 FAULT Output Error signal
20 DTR Output Data terminal readyRelated Documents
Revisions8/3/98
In the Cash Drawers section, the port was changed from RJ45 to RJ11.
2/6/98
Document rewritten to include current standards and add new information. It has also been renamed. SEIKODPU_3372 is obsolete and has been removed from the KBase.
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