terminal freezes when using command #76 icon

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  • June 27, 2008 at 11:23 pm #1776
    tonybrogdon
    Member

    This is a counter service application using  “order counter phone order.”

    Any idea why the terminals have begun freezing when using that option button?

    Thanks
    Tony

    June 28, 2008 at 3:03 am #1851
    Rob
    Member

    Tony,

    What version of Manager are they running? Unless it is a 2.33.16 or 2.33.18 Beta I don’t think it’s the problem, but it’s worth asking.

    Did this always happen, or did it just start?

    Let me know, and I’ll follow up on this with Mike, and Randy.

    June 28, 2008 at 4:03 pm #1852
    tonybrogdon
    Member

    They are using version 2.32

    It was working fine until day before yesterday.

    Tony

    June 30, 2008 at 4:56 pm #1853
    Michael
    Member

    Hi Tony,
    Give me a call when you have a chance. Couple of things I want to try. 1. did you reboot the terminal. 2. did you recently upgrade the FOH. I might need to get a copy of it and put it on our server to test it out.
    Mike
    HDS
    941-359-8423 ext 19

    July 15, 2008 at 6:02 pm #1854
    tonybrogdon
    Member

    I was just able to hear from thier GM that rebooting server and terminals didn’t fix the problem.

    Any other suggestions why the the togo customer phone number screen would freeze terminal?

    Thanks

    Tony
    951-500-0980
    CVPOSS

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